DELIVERIES
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In France, the average delivery time for an order is 2 to 3 working days for Colissimo deliveries and 3 to 5 working days for Mondial Relay deliveries (excluding pre-orders // Delivery date indicated on the product sheet).
You automatically receive your tracking number by email when your order is shipped.
If your package has been returned to sender, we will not be able to reship it. Your order will therefore be refunded upon receipt and we will let you place a new order.
If your order contains several bodysuits including one in presale, your entire order will be shipped when it becomes available.
RETURNS
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In order to request a return, simply go to the Request a Return page.
For orders abroad, please send us your return, accompanied by the delivery note to:
TCP LOGISTICS // FLAIR
40 AVENUE GABRIEL DEHEURLES
Building 3
10430 ROSIERES NEAR TROYES
There are certain situations where a refund will not be granted:
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 15 days after delivery.
* Any item worn, washed or stained.
IMPORTANT: Any item returned to us that does not comply with our return conditions (stained, without labels, etc.) will not be refunded or returned to you.
RETURNS CONDITIONS
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We only accept returns of undamaged and unworn products. Any bodysuit that has been worn, washed, stained or does not return to its original condition will be refused and no refund will be given. So remember to try on our bodysuits with your favorite underwear!
Refunds
In accordance with the e-commerce consumer law: “The online buyer has a right of withdrawal for 15 days from the day after he comes into possession of the goods without justification or payment of penalties on his part. However, he may be liable for return costs. The reimbursement of all sums paid, including delivery costs in the event that he returns his complete order, must be made within 14 days from the moment the brand was informed of the customer's decision to withdraw. . »
Thank you and see you soon in body!
Flair team.